In this assignment, you will complete tasks to demonstrate your understanding of the importance of communication in adult social care settings, and ways to overcome barriers to meet individual needs and preferences in communication. You will also address the issue of confidentiality.
There are two tasks to this assignment.
A Short answer questions
This is a summary of the evidence required for the unit.
Task Evidence learning outcomes covered
A Short answer questions 1.1, 1.2, 1.3, 2.1, 2.2, 3.1, 3.2, 3.3, 3.4 B Poster 4.1, 4.2, 4.3, 4.4
201 Task A – Short Answer Questions SHC 21 1.1,3/2.1/3.1-4)
Ai Describe two methods of verbal communication other than one-to-one conversation. Translators, this would be used if a clients 1st language is different to that we are speaking, translators mean that the client could fully understand you and that you fully understand what the clients requests and needs would be. Handover – this would be when the staff on shift would handover to the staff just coming on shift, the 2 main speakers would be the seniors and then all other staff would join in and cover any other points. Aii Describe two methods of non-verbal communication
Email – this is a non verbal method of communication but still one used daily within the care home setting, to communicate with all sorts from doctors and nurses to staff and clients families. Pen and paper – again used daily in the care home setting, to do room checks care plans, handover books ect. Aiii Identify five different reasons why people communicate. To inform – let people know needs and requests.
To Express – To express their wishes and feelings.
To Socialise – to interact with others.
To Reassure – to comfort others
To Ask Questions – For information required
Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 1. Service users are not always able to say what they mean and there body language can tell you a lot about what they are trying to say. 2. So you can gage whether the service user has understood you and you have fully understood them, also helps with knowing when a subject is upsetting or agitating them. Av Explain why it is important to find out about an individual’s: a) communication and language needs – This is important as not all service users speak English as a 1st language, and not cultures have the same mannerisms when they talk, so what could be a gesture of kindness in England may be a sign of rudeness in another country. Some Service users may also not have their full speech or hearing and may communicate in another way such as sign language or pointer cards. b) wishes and preferences. – It always important to find out what the service user wants and prefers as after all we are there to look after them and their best interests and wishes, sometime what we as carers think is best is not want the service user wants or prefers.
Avi Explain how good communication can have a positive effect on the way a social care worker interacts with: a) colleagues – Good communication is essential with colleagues in and around the residential setting, as handover must be completed at the end & start of all shifts, This is so all carers are aware of all the goings on and what needs to be done in the house before their shift starts. b) individuals using the service and carers – Good Communication leaves the service user informed in a way they understand and are able to ask any questions they may have. c) other professionals – Good Communication is important with care workers, families of service users, doctors and so many more as this creates a feeling of “knowing what you are doing” and trust with each other when decisions need to be made. Avii Using the table below, identify three examples of barriers to communication, and describe ways each barrier could be reduced.
Barrier How it can be reduced 1. Physical
Find out what the service user needs are and find someone or something to help with commutating, Such as sign language, gesture, eye contact ect. 2. Language Provide and interpreter.
Speak to any family and friends to see if they can provide you with any information to help, and look into the culture to see if there is anything you can do/ not do to help.
Aviii Describe two ways to check that communication has been understood by all involved. 1. Ask questions to see if they have understood what you have said, the questions need to be basic enough to understand and relevant to the communication. 2. Ask if they have any questions and double check that they are relevant this giving a good idea on whether or not they have understood.
Aix Identify three services or sources of information and support that enable effective communication in an adult social care setting. 1. Care Plans – These have all the information for the service user and will often include what they like and dislike along with any information on their families and background. 2. Interpreting Services – If you don’t have colleges that speak the required language of the service user there is a service that can help provide on in your area. 3. Advocacy Services – They support service users that are unable to speak for themselves – They will try to understand the service users needs and argue / defend them on their behalf.
Create a poster about confidentiality, which can be used in an adult social care setting.
The poster must:
Bi give a definition of the term ‘confidentiality’ as it applies in adult social care settings
Bii describe examples of how to maintain confidentiality in day to day communication
Biii describe examples of situations where you might need to share confidential information with other professionals or the carers of individuals receiving the service
Biv explain how and when to seek advice about confidentiality and where to go for help.
What It Means …..
Confidentiality The Data Protection Act 1998 gives service users the right to confidentiality of personal information. Confidentiality means keeping information given to oneself private and not sharing it with anyone that does not ‘need to know’. How to keep it Confidential……..
Do Not Talk about service users in the public areas.
Remember it is on a need to know basis not a gossip basis.
Make sure all paperwork containing personal information for the service users are filed away not left on desks ect.
For more Information please speak to your Line manager