Trans European Plastics

(a)
Compare and contrast the challenges experienced in fulfilling customer requirements in Trans-European Plastics and New Supply Chain strategies at old M&S
(b) Discuss possible solutions with regards to analysis of performance factors such as cost, quality, speed, dependability and flexibility and ‘order winners and qualifiers’.

4. (a) elaborate on the following:
Trans-European Plastics: Issues with dependability, distribution issues, storage space, implications for inventory management after warehouse expansion Product range is 500+ with requirement to produce MTS. Fluctuations in demand lead to stockouts – ( no customer fulfilment) to excess stock. Reorder levels are historic, backlog of items, difficult to cope with seasonal fluctuations, poor demand profiling. ‘M&S’: women aged 35-55 were not being served well with the products. Lengthy supply chain procedures, excessive stock 9-12 months earlier than requirement, no demand profiling, competitors- fast fashion, low pricing, good quality. Customer fulfilment strategies need discussing with theory.

Delivery should be
received in a week
Not changing from the
core 500
500+

Stock should be available at all times in
store
Fast fashion range- changing

Not currently possible

Not currently possible

Order winners

Availability, price

Order qualifier
Operation priority

flexibility
inventory management,
capacity

Availability, quality- depending upon
range
price
Speed of response to customer
requirement, customer profiling, supply
chain design

Innovative products
Wide range of
products
Ability to change
timing or quantity

M&S
Depending upon range, however cost to
be kept low
Depending upon range: value for moneyfashion goods
Fast fashion for certain ranges

4 ranges@ 40-50 lines each range

TEP: possible solutions- deciding the inventory levels and re-order policies based on demand profiles, scheduling work according to new inventory policies, SMED (reduce setups), faster changeovers, ABC analysis

M&S: responsive supply chain, fewer suppliers, more integration, customer profiling, ABC analysis, information transparency across the chain