The question that I have chosen to answer was “managing feelings and social perceptiveness are keys to success in the workplace”. Emotions are important because they have effects on the way employees behave and perform at work. The negative emotions that can be produced when, for example, a grievance is badly handled, a poorly designed promotion procedure is implemented, or a manager who lacks social skills is appointed, can deeply affect an employee’s behavior and performance. On the other hand a well-handled dispute, an appraisal system that is seen as fair and the sincere thanks from a manager for a job well done are likely to promote positive emotions hence increasing performance of organization.Particularly in today’s business climate, the emotions of employees are running higher and more unpredictable than ever. Between personal worries and concerns about the possibility of unemployment, more and more organizations are wondering what they should do in order to help in the process of managing employee emotions.
Until recently, monitoring and managing employee’s emotions were considered a forbidden topic in the workplace.They were nobody’s business, and they had no place in business. They were not to be discussed at organizational level; they were to be left at home and dealt at individual level. Monitoring and managing emotions by organizations has risen due to a few of the factors which are given below;The increasingly explicit use of emotions to get job done.The interest in emotional intelligence at work and its role in performance. By becoming more knowledgeable about how emotions affect the primary sources of competitive advantage, HR managers can help their organizations to recognize the critical connection between employee emotions and the bottom line. HR Managers are central in managing negative and positive emotions at work. This is not just down to the behavior of individual managers but also the whole strategic approach to thinking through how policies and practices will affect employees emotions.
The emotions are not easy to manage; after all, it’s difficult to make someone feel a particular emotion. Attempts to control emotions are likely to backfire as people recognize when their emotions, good or bad, are being manipulated. Simply telling employees they should be happy or feel valued is unlikely to work unless it is consistent with the wider actions of the organization. I feel as though organizations should recognize that addressing employee emotions is not the greatest thing to do, but a smart business strategy that directly affects the business profit as well.
Organizations are gearing up to the fact that their success is directly related to their ability to work productively with employees emotions. Most people who go into business for themselves are looking to create revenue and sustain it, being able to do that requires a high level of understanding if your workforce are humans. Humans have emotions and feelings that need to be tended to and appreciated otherwise they will feel unappreciated and lash out in their work behaviors which is bad for business. So with that being said managing feelings and social perceptiveness are two big keys to success in an organization.