Question: What problems may be associated with the following aspects in the communication process: Lack of feedback Cultural differences Wrong choice of medium Physical noise
Communication is the exchange and flow of information and ideas from one person to another; it involves a sender transmitting an idea, information, or feeling to a receiver. Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. Many of the problems that occur in an organization are: Lack of feedback, Cultural difference, wrong choice of medium, Physical noise. This documents defines the possible problems that might occur associated with the barriers of communication mentioned above. Flatley (2006) explains that communication problems in the workplace can cost your company productivity and money.
Without efficient communication, your company is unable to exchange information essential to daily operations and create a communication network to carry new product data. Understanding examples of workplace communication issues can help you to create policies that will address problems and create an efficient communication network in the office. One-way communication can become an ineffective way to exchange information throughout the company. Employees and managerial staff should provide feedback at all times to improve the quality of information disseminated and the manner in which the information is delivered. For example, if a department tends to send out information in a format confusing to other people in the company, then that department needs to be informed of its communication problems immediately or else the information coming from that group will always pose a communication challenge.
Sometimes feedback delivered in a negative manner is neither helpful nor constructive (Jone 2006). A good communicator can deliver negative feedback in such a manner that it is received constructively. Constructive feedback will lead to effective and productive communication between a superior and subordinate, or between the CC and the conservancy community. It is therefore important to convey bad news or details of a problem in a way that opens up a dialogue about resolving a situation and controlling its effects. Cultural barriers are a result of living in an ever shrinking world. Different cultures, whether they be a societal culture of a race or simply the work culture of a company, can hinder developed communication if two different cultures clash. In these cases, it is important to find a common ground to work from. In work situations, identifying a problem and coming up with a highly efficient way to solve it can quickly topple any cultural or institutional barriers.
Quite simply, people like results. Mambert (2007) examined that language is the first problem that arises, In fact, let’s talk a bit more about language. Whilst this may seem obvious, it’s amusing how many people forget about the fact that not everyone uses the same language as you do natively. Whilst a large portion of the world speaks English, people you meet over the course of the day may be using English or whatever language that you speak as their secondary or even one of their tertiary languages. There are certain idiosyncrasies to any language, especially within the English language. The English language contains many ways to say the same thing, with slight differences. This is true of the Chinese spoken language to, with an inflection completely changing the meaning of some words / sentences. For example, the word ‘ma’ in Chinese can mean both Mother and Horse, depending on how you say it. Obviously, these kind of mistakes can be unavoidable if you are ignorant of the customs of other languages (Flatley 2006).
If you choose the wrong channels, that is if the channels are not effective for the type of message and meaning you want to create, you are likely to create misunderstanding, and even end up worse off than if you had kept the message to yourself. Not only does using the wrong channels impede communication, but doing so can cause mistrust in others, particularly about your sincerity and commitment to them. Example: Let’s say a departmental manager of 15 employees decides he wants to convey the message that he values their work and well-being. He has a number of ways and channels he can use to do this (Buckley 2009). He can walk around and talk face to face with his employees on a regular basis, wishing them good morning, and inquiring as to their welfare (that’s one “channel”). He could send a memo out each morning wishing them good morning (that’d be another channel).
Or he could send an email. The question is “Which channel would be best for this message?” Walking around and talking face to face is the most “costly” in terms of time and managerial commitment, while the other two are not costly. But consider the reaction of employees. It’s difficult to talk over the phone or over digital means like phone calls and because you lose a large amount of the context, since the other person can’t see your body language or hear tone of voice and inflections. When you lose the sub-verbal communication and have to rely exactly on the precise meanings of words, many people mistake the overarching message, this distortion might be caused by physical noise produce from nearby environment.
Noise is a major barrier to communication as what communication experts research findings state. Noise consists of the external factors in the channels and the internal perceptions and experiences within the source and the receiver that affect communication (Staton 2004). However communication is not a one-way street. To have others open up to you, you must be open yourself. By overcoming these barriers to communication, you can ensure that the statement you are making is not just heard, but also understood, by the person you are speaking with. In this way, you can be confident that your point has been expressed.
1. Buckley M. (2009), Communication, Harlow, Longman.
2. Flatley M. (2006), Business communication, 8th ed. Burr Ridge, Irwin Inc. 3. Jone C. (2006), International Business English, Cambridge, Cambridge University press. 4. Mambert W. (2007), Effective Communication, 3rd ed. Manchester, John Willey. 5. Staton N. (2004) Mastering Communication, Hampshire, Palgrave