Communication Structure and Its Effects on Task Performance Essay Sample

Communication Structure and Its Effects on Task Performance Pages
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As we perform our everyday tasks, we tend to use different type of techniques in order to produce efficient and a well satisfactory job. And most of the time, our good ways of communicating other people really makes our work easier. Communication is an act by which one person gives to or receives from another person information about that person’s needs, desires, perceptions, knowledge, or affective states. It may be intentional or unintentional, may involve conventional or unconventional signals, may take linguistic or non-linguistic forms, and may occur through spoken or other modes. Through communication networks, the efficiency and satisfaction of a certain performance may be affected. The opinions that exist on using an effective tool in communicating linked with the different strategies people used in order to minimize the time and effort in performing a specific task that involves communication. In this experiment, we measured the relationship between group structures and behavior in groups in doing a specific task and to know how their way of communicating affects their performance.

On January 9, 2013 our group conducted an experiment about the effects of communication networks on efficiency and satisfaction among group of second year psychology students in the University of San Carlos. The experiment was done in the classroom with eight students as the participants and another eight more as the observer and assistants. The research has focused on the groups organized into two different communication networks: the wheel and the circle. All the members of the circle, for example, were equally central, while in the wheel; one member was more central than the others. Every group has four members to perform the experiment. E ach one of them is given a strip of paper containing 4 different color names and another clean sheet of paper wherein they can write their message to the allowed person that they are only able to communicate with in the members of the group. Their goal of communicating is through writing, they are not allowed to talk to anyone of the member of the group and the main goal is to find the common color of their group. Giving the different rules in doing the experiment, the researcher is also required to monitor and record the time consumed by each group and their number of errors. In conducting the experiment we try to answer the questions like, which of the group is greater in efficiency and which one enjoy the task better.

1. Participants are randomly assigned to either wheel or circle groups, or are then randomly divided into groups of four members each. 2. Four assistants are assigned to each group each taking responsibility for a specific member of the group for the purpose of delivering his or her messages, answering his or her questions, etc. 3. One of the experimenters reads the instructions.

4. About 60 individual Message slips are distributed to each member of the group. 5. The appropriate communication sheet is distributed to the participants. 6. Each trial begins with the set of lists containing the names of several colors have been distributed. Only one color appears on all four lists. The task is to discover this common color. The trial ends when the solution to the problem is turned in. Two of the experimenter of the group are designated as a time keeper and records the number of seconds required to reach a group solution on each trial. There are three trials in this experiment. 7. At the end of the third and last trial, all the participants are given Post-Task Questionnaires to measure job satisfaction.


We therefore conclude that in general the the wheel’s group performance was more efficient than the circle when the task was simple and group well-structured. However, with more complicated tasks and less well-structured group, the circle was efficient. Also, the members of the circle enjoy the task better. It is also predicted that a member’s centrality increases his or her chances of being perceived as leader of the group, and ultimately, his or her job satisfaction.

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