Customers Service Essay Sample
- Pages: 2
- Word count: 448
- Rewriting Possibility: 99% (excellent)
- Category: sale
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Introduction of TOPIC
There are many needs of customers, everywhere you go and anything you do customers are needed – It varies from internal and external customers. Some of the major customer services are restaurants, retail stores, and manufacture companies. Many of these companies or stores need to understand the customers to be successful.
Customer services in restaurants need to stress to the importance of keeping customers. For example, in the article, “Poor Customer Service: More Costly Than You Think” (Krummert), states that external customers are expecting to get good value with the tight economic environment. I think that restaurants need to be more creative with implementing reasonable prices on their menu. In fact, some waiters are overworked and end up giving a negative responds to customers – this causes customers not to return. However, if the service is good but the food is a little bit more then expected – the customer service will keep on bringing customers back.
tyle="text-align: justify;">As for retail stores, customers are just as important. I have experience
In the manufacture industry you work with more with both internal and external. I work in an Aerospace company and I am in the Customer Support department. I think I work with more internal vs. external customers. In fact, in order to keep external customer you have to understand the customer’s needs and by understanding you have to know the importance of gaining a good relationship with internal customers.
All and all customer service is needed everywhere. Customers want to be understood and feel important, so we are all here to do that.