Demand for 21st Century Technology Essay Sample

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The growing demand for 21st century technology and on-line collaboration has challenged many organizations and companies to find ways to protect their employees and reduce work related injuries, directly place them at risk of safety and health violations. Today Musculoskeletal Disorder is one of the leading injuries, reported by employees working in call centers. The purpose of this report is to deliver educational means to Love Design employees on ergonomic awareness and risk factors associated with Musculoskeletal Disorders. In order to reduce the injuries that affect employees working in this environment we must introduce programs evaluation proposals that will educate employees on ergonomic principles, proper techniques, how to recognize, self-evaluate and control their personal workstations while decreasing the number of work related injuries.

Organizational setting – Love’s Design Call Centre

The Love Design call centre began operations in 2012 through Ash University, located in Iowa, Clinton the main function of this organization, to support and disseminate vital information to clientele around the world utilizing technology as means of communications through fax, e-mails telephones, computers, and chats. The objectives for Love’s Design, is delivering educational means to its employees on ergonomics awareness and risk factors associated with Musculoskeletal Disorder and injuries directly affecting employees working in call centre while decreasing injuries. Love Designs will provide sufficient techniques that will allow information disseminate on Musculoskeletal Disorder Awareness Training, for employees, by providing in house classes on proper techniques in workstations setup, online collaborations with ergonomics support team, and tutorials that will help individuals learn how to use self-evaluations checklist. In addition, support teams working for the Human Resource Departments will provide instruction to employees on preparations of claim forms, informational documents needed for submission on worker’s compensations claims. Key Objectives:

1. Analyze the main causes of Musculoskeletal Disorders
2. Interpret and modify worksite restructure to resolve safety needs of their environment 3. Understand ergonomic and the importance in safety and health related issues 4. Prepare and submit proper documents needed to submit claims forms 5. Understand their role in ergonomic safety and preventions 6. Utilize self-evaluations checklist to modify their needs in accordance with Occupational Safety and Health Administration (OSHA) and Love Designs policy and procedures. 7. Describe the concept and purpose of ergonomics

8. Describe the steps in establishing a ergonomic program Sector
Love Designs call centre is a private and profit organizations that provides its customers with direct and indirect submission of information, company provides customers interaction with company employees; provide vital information disseminated from companies on global scale. Provide 24 hours availability directly addressing customer’s comments, products invoices and directly intervene in company behalf by communication to customers, organization and other outside agencies on their behalf. Mission Statement

Love Design, is delivering educational means to its employees on ergonomics awareness and risk factors associated with musculoskeletal disorder and injuries directly affecting employees working in call centre. The mission is to reduce fatalities, and injures which directly affect employees work performance and safety issues. The company will continue to place high interest in educating employees on ergonomics awareness training of Musculoskeletal Disorders and causes of workplace injuries. Ensure continuous educational needs addressed on proper installations of workstations utilizing OSHA’s policy and procedures, teach employees proper work habits to prevent stress in workstations, and how to prevent work-placed injuries. Additional courses offering employees guidelines on reevaluation of workstation and proper technique in setting up equipment within employees work environment are accessible by accessing this web site. The article for Risk Management Evaluations homepage presents a wealth of information’s that is used to evaluate the causes and preventions of MSD,s. Purpose Statement

The purpose of this program is to eliminate or reduce work-related Musculoskeletal Disorder (MSD’s) by providing training and awareness support to employees working for the Love Design. Ensure Love Designs call centre have adequate ergonomic specialist to sustain the Musculoskeletal Disorder (MSD) prevention program in order to deliver exceptional awareness training to employees. Execute 100% of ergonomic policy and procedures are accessible to all employees on company web site, performance reports, and evaluation checklist. Sustain safety, and customer service support and other training programs to improve Love’s Design call centre workforce Overview

Musculoskeletal Disorder (MSDs) is the most common work-related health problem that affects employees working in call centre. This disorder affects parts of the human body that include the tendons, ligaments, joints, cartilage, blood vessels, spinal discs, nerves or the bones. Contributing factors to these disorders include physical condition, previous injury, and pregnancy or individuals lifestyles. The most current problems is tendonitis which occurs when a tendon and lining becomes inflamed, when this happen swelling, pain, tenderness, or stiffness, may occurs around the joint area. Specific types of this disorder are trigger finger, torn muscles and sprained ligaments that contributes to the causes of Musculoskeletal Disorders. Logic Model Building Approach

Love Design call centre, is delivering educational means to its employees on ergonomics awareness and risk factors associated with Musculoskeletal Disorder and injuries directly affecting employees working in call centre. Performance Problems

The performance problems are to educate employees on proper techniques to reduce fatalities, and injure which directly affect employees work performance and safety issues. Technology Resources| Implementations objects | Inputs| Outputs| Outcomes| Assessment Measurements | Technology utilize will be assistive technologiesStaffing training (conference calls) Microsoft word and other programsVirtual classrooms Computer screen readers (low vision hearing impaired) Various simulations teaching, OSHA guidelines in compliance with federal, state and company laws for accessible technology components| To provide employees Ergonomic training that contribute to MSD To help employees identify/correct technology components by implementing plans to fit individual needs within workstationsTo notify supervisor of symptoms within 24 hours To provide employees training by observation of work environment| Funding for MSK risk assessment training forstaff members

Decrease 35 injuries related to MSKintroduction to ergonomic environment safety programs cost budgetworkstations evaluations redesign safety statisticsPerformance problems associated with MSK disabilities Support team training in OSHA’s ergonomics awareness| Overall number of employees attending training Number identified with MSDAlleviate recurring conditionsNumber of evaluation form staffNumber of workstation redesignFor safety statistics | Reduce the injuries related to MSD Decrease the number of 35 employees diagnosed with this disorder at Love Designs Educate employees on ergonomic work related injures Prevention program that will teach self-evaluations techniques| Local workstations stretching OSHA’s required compliance office equipmentMats, chairs, foot rest, proper wrist supportsProfessionalCare will be conducted quarterly Each employee will be provided with dates, time and place to support ergonomic support teams survey’s Manuel handling assessment chartsRepetitive upper limb task with evaluation and charts methods| Concept Map

Musculoskeletal Disorders awareness training in Love’s Design call center

(MSK) Awareness Training prevent workplace injuries causes

Improper workstation

Injuries resulting in certain types of repeated motions or vibrations that may place employees at risk will performing various types of jobs OSHA principles, Awareness training, excessive force by vibrations, poor posture , prolong duties at workstations

prevent the occurrence of work-related
musculoskeletal disorders
Increased insurance cost of treatment
Productivity and increased health insurance

Increased moral, job performance
Thirty-five employees, affected by MSK

MSK awareness training

Purpose Love Design Call Centre
Decrease injuries
Continuous training ergonomic

Presentations Methods
Learning Objectives
Educate employees on preventions and decreasing MSD’s injuries and maintain safe work environment

Group training, pamphlet , web site, internet, individual access to system training, bulleting board , company evaluation performance reports

Company will offer internet services for supporting ergonomic awareness training, to all staff members and stakeholders, outside agencies that has a direct monetary interest in the company will be

Technology resources will consists of ergonomic training and proper workstation setting the technology utilized will be assistive technologies. Staffing training (conference calls), Microsoft word and other programs, keyboard, virtual classrooms, computer screen readers, (low vision hearing impaired) to various simulations teaching, OSHA guidelines in compliance with federal, state and company laws for accessible technology components. Data Measurements

Based on the amount of data identified, the causes and effects of Musculoskeletal Disorders associated with employees, I will use the quantitative evaluations approach. The amount of information combined with measurements and awareness of getting employees to understand the causes of MSD and decrease injuries of its employees and the role they have in helping maintaining their safety and welfare working for Loves’ Design call centre. According to The Bureau of Labor Statistics, there were 582,300 MSDs that resulted in employees missing time from work in 1999, the last year for which statistics are available. Back injuries are the leading cause of disability in the United States for people younger than 45 years and have been the most expensive health care problem for the 30 to 50 year old age group. (Syverson, 2001, p. 1) Performance Measurement System Activity Report

Activity Type: Ergonomic Musculoskeletal Disorders awareness training Outcome (1): Reduce ergonomic injuries related to (MSD), or ill-health in employees working at Love’s Design call centre

Instruments: Consultation process forms, (stakeholders, government departments, industries, and OSHA’s official manuals) scale of numbers, presentations evaluations phrases, and rating scale documents Outcome (2): Proper procedures for seeking professional help for diagnosis of MSD

Instruments: Diagnostic test, MRI and CT scans, supervisor approval forms number from ASH.UNI..XX reporting systems Outcome (3): Educate employees on ergonomic awareness and preventions

Instruments: Survey, report of injuries, performance evaluations, disabilities reports, pamphlet, work teams, workshops, PowerPoint presentations, and risk assessments forms Outcome (4): Educate employees on proper workstations set-up

Instruments: web site, system training, internet tutorials, checklist and in-house demonstrations from ergonomic support teams; identify office furniture, proper body positioning classes when working at computer, and PowerPoint presentations Outcome (5): Employees ability to recognize warning signs of musculoskeletal disorders

Instruments: self-evaluations, advanced training and updates from OSHA’s guidelines and regulations, support teams evaluations Outcome (6): Process for improvement work opportunities for employees returning to work

Instruments: Ergonomic transitions support team (provide training for employees who have been ill, processing to return to work), workshops, stress tests, observations and updated risk assessments forms, information packets (steps in decreasing injuries) Outcome (7): Continuous management of safety and health issues in workplaces

Instruments: Guidelines will be using surveys, company policy, OSHA’s regulations, federal and state laws, and ergonomic supports team Outcome (8): Employees understanding risk factors and defining terms related to MSD

Instruments: Classes, pamphlets, in-house training from support teams, and risk assessments forms, OSHA’s web site, posted manuals around company Outcome (9): preventions of repeated motions or vibrations at workstations

Instruments: Classes, stress test, workstations preventions workouts, pamphlets, in-house training from support teams and risk assessments forms Outcome (10): Training that explain how to fill out and present work related injuries to staff Instruments: Classes, pamphlets, in-house training from support teams and risk assessments forms, virtual classes, internet, and ergonomic support teams Outcome (11): Continuous training for ergonomic support team

Instruments: Classes, risk assessment training, OSHA’s training (quarterly per year for support teams), and conference calls

April 1, 2012 | Recruit Staff for ergonomic support team| May – July | Design Survey, pamphlets and feedback from staff members | August | Create additional website for ergonomics evaluations survey and submit information’s to Love Designs Human Resource Department for approval| May – July | Survey Completion closed – July 31st

August – September | Evaluation of Survey Data and work related injuries | October – December | Present Survey Results to ergonomic support team for evaluation and release statics data to Ash University and Loves Design for review| January – April 2013| Submit final project information for evaluation to CEO at Ash University, Iowa, Clinton |

This evaluating proposal has a purpose to protect the employees working for Love Designs call Centre, the main area of concern is to focus on the future years to decrease the total number of employees with Musculoskeletal Disorders by presenting phases of training to the employees. The company plans to encompass the number of employees by educating them of the awareness and preventions of this disorder. The 2009 training process will be adding the ergonomic training to the procedures, staff and management models will deliver all aspect about ergonomic and the welfare and safety of its employees by redesigned areas to fit the needs of the organizations and its employees.

2009 Musculoskeletal Disorders Awareness Training in Love’s Design Call Centre Components Implementation| outputs| Constructs Outcomes long-term outcomes | Assessment measurements| Timeline| Awareness training risk factors To provide employees ergonomic training that contribute to MSD disorders | Overall Number of employees attending training Importance of early reporting| To notify supervisor of symptoms within 24 hours| Number identified with MSD

Computer Ergonomics| To help employees identify/correct technology components by implementing plans to fit individual needs within workstations| Alleviate recurring conditions| | | Measurement procedures| Clinical Diagnostic Test (MRI, CT scans) checklists, company evaluations , and disability instruments| Ergonomic Self-Evaluation| To provide employee training how to evaluate workstation of identify potential risk factors associated with MSD | Number of evaluations requested from staff | Number evaluations completed | Reduce Decrease MDS number of Injures employees diagnosed with MSD| Variables Levels of measurements| Performance lack of staff sick leave days1, 2,5 (good, fair, poor) | On-site Ergonomic Evaluation| To provide employees training by observation of work environment | Number of workstations redesign for safety statistics  Loves Design start to finish date expected to last 1 year from April 1, 2012 to April 1, 2013 at ASH university site


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