To understand demonstrative communication, we must understand what communication is to begin with. Communication is the process of sending and receiving information. There are many ways we can exchange this information whether it be in verbal or nonverbal means. Verbal communication is a way of communicating on face-to-face level using words, sounds, language, and speaking. Nonverbal communication is a way of communicating through nonverbal messages ways usually through eye contact, body language, facial expressions, and posture. With both means of communication there are positive and negative aspects for both sender and receiver.
Verbal communication has many positive aspects. It is a direct form of communication. With the use of eye contact, the sender, and the receiver will obtain an immediate response and immediate feedback. This type of communication is back and forth. The sender encodes a message, and the receiver decodes the message. Figure 1 demonstrates an effective communication process. Encodes
Figure 1: Communication Process Model
Verbal communication is personable and can occur in different communication levels such as small talk, opinion talk, feelings talk, and informative talk.
There are also negative characteristics about verbal communication. First of all, there may be a language barrier. Because there are different languages in the world and different dialects verbal communication can be a
barrier in this situation. Another obstacle can be an age barrier or even the way a person was brought up. For instance, an older person in their 60s may have a conservative upbringing and a person in their 20s may be more liberal with their beliefs. This can cause a different in opinion as well as a difference in communication. Noise can be a factor as well. There are all different categories of noise such as internal noise, external noise, and semantic noise. Nonverbal communication also has both negative and positive features for the sender and the receiver.
Nonverbal communication is also the process of sending and receiving a wordless message; however, through the body. Furthermore, technology has made nonverbal communication a possibility. The positive characteristics of nonverbal communication include helping the hearing impaired to communicate. Sign language has enabled people to communicate and has been one of the universal languages of the world. A hearing impaired Japanese person can communicate with an American person through sign language whereas if they spoke his or her native languages they would not be able to speak. Another positive is for those people who do not like face-to-face contact. Technology has given them a way to communicate through texting and e-mailing so as they do not have to see each other face-to-face. E-mailing has been an asset to the work environment because it is a fast and efficient way of communicating without disrupting the work day. One can just shoot a quick e-mail and there is a record of these messages for review. E-mail has increase productivity. With all positive aspects come the negative aspects of nonverbal communication.
Because nonverbal communication is very apparent before one even opens their mouth, it can give way to a negative opinion of someone. If a potential hire comes into the office looking like a slob, but he or she introduces themselves very eloquently, nonverbal communication gives a contrasting opinion to their future employer. Nonverbal communication is not only given through facial expression, but also through the way a person carries themselves or dresses themselves. Another negative feature is that it can become hard to distinguish which communication level the sender is encoding the message and how the receiver is decoding the message. Once again age gaps come into play as well as technology. E-mailing can take longer and does not give instant results as verbal communication. Finally, nonverbal body communication leaves no room for secrecy. If one comes into the workplace looking a mess or upset, it may be very hard to disguise those indicators. It is likely that many coworkers may ask what is wrong or assume you are in a bad mood.
In conclusion, there are many positives and negatives for verbal and nonverbal communication. There are also different levels or types of communication within these two forms. We must be able to sort out these factors and distinguish which form works better in which situation whether it is a social situation, workplace, or personal life. Communication is inevitable and the simplest way of conveying any type of message. It is essential to human life.
This obstacle can also lead to technology gaps. That same person who is older may not understand the new technology of today that the younger person does.