We use cookies to give you the best experience possible. By continuing we’ll assume you’re on board with our cookie policy

Describe how to respond to Complaints Essay Sample

The whole doc is available only for registered users OPEN DOC

Get Full Essay

Get access to this section to get all help you need with your essay and educational issues.

Get Access

Describe how to respond to Complaints Essay Sample

In all settings you work in, there will come a time when a situation may arise and as a practitioner, you will have to respond to a complaint, either made by a parent, carer or a colleague and the complaint made can be about you, something you have done or a colleague you work with. As a practitioner, it is very important that one knows how to professionally respond and react to complaints made in the work setting and one of the first things to do in these situations is to always follow the work setting’s policies and procedures for responding to complaints made by parents or carers. This will show professionalism as well as competence on your part to adhere to the rules and regulations of the work setting. Also, you are also protecting yourself, should a lawsuit be filed by a parent or carer, in the worst case scenario. In this case, if a complaint were made to me about a colleague that I work with from a parent or carer, I would take direct action by reporting this to the room leader of the room I work in.

However, if the complaint made to me was a severe complaint that affects the welfare of the children, for example, a child being mishandled, then I would automatically report this information to my setting’s manager in a calm and confidential manner as the setting’s manager will have the authority to handle this difficult situation and take the next steps as it is a difficult situation that is outside of my role. As a practitioner, when responding to complaints, it is hugely important to remain calm and listen to what is being said, without interrupting or talking over the person speaking to you as this shows that you are being rude and disrespectful.

By listening to what the person is saying to you, it shows that you are understanding what is being said and if needed, you will competently be able to reflect back the main points of what has been said to you without a problem and it shows that you are taking the complaint seriously and showing an interest. “When responding to a complaint, it is important to take into account the other person’s point of view and to find a constructive solution to the problem”. (Children and young people’s workforce, 2011, pg.44) It is very important that you control your emotions as a practitioner and do not become angry or upset in front of the parent or carer speaking to you.

We can write a custom essay

According to Your Specific Requirements

Order an essay

You May Also Find These Documents Helpful

A Fading Family

Looking through the window, mother is at the kitchen sink, drying the last dish from dinner. Father, brother, and sisters still sit at the dinner table laughing at the silly tricks of their dog. Anyone would know immediately that this is a family. However, the traditional notion of a family is fading away. Modern technology, divorce rates and single parents, and the race to compete...

A Journey into the DEAF-WORLD

Prior to reading A Journey into the DEAF-WORLD, I was not quite sure what to expect. After finishing the first chapter, I began to think that the entire book would be filled with anecdotal stories similar to that in chapter one. However, it became immediately apparent, after finishing chapters two and three, that this was not the case. Instead, the first chapter simply served as...

Memoirs of Lady Hyegyeong

The memoirs of lady Hyegyŏng were made out of four parts, some of which were written for different reasons. The first memoir is a narration of herself and her natal family which defends and justifies her and her father’s choice to live on after Sado’s death. Hyegyŏng, being in deep guilt, felt responsible for her family’s downfall, and believed that her marriage into the royal house...

The case is Balfour v Balfour

The agreements are reached by family members or spouses cannot be lawfully operated. The case is Balfour v Balfour. At the time that they travelled to England, Ms. Balfour unfortunately felt unwell then the doctor said she should stay in England until she recuperated. Meanwhile, Mr. Balfour promised to provide her £30 per month until she recovered. Later, due to the separation, Mr. Balfour stopped...

The concept of family

From a sociological perspective, family is defined as a social unit or structure, with members interconnected by a certain bond or ties. Family is known to shape, promote growth, and offer sense of protection. It is also considered to be a pillar of society because of the values it passes onto its members. While family may simply be interpreted as a social unit, its extended...

Get Access To The Full Essay
Materials Daily
100,000+ Subjects
2000+ Topics
Free Plagiarism
All Materials
are Cataloged Well

Sorry, but copying text is forbidden on this website. If you need this or any other sample, we can send it to you via email.

By clicking "SEND", you agree to our terms of service and privacy policy. We'll occasionally send you account related and promo emails.
Sorry, but only registered users have full access

How about getting this access

Become a member

Your Answer Is Very Helpful For Us
Thank You A Lot!


Emma Taylor


Hi there!
Would you like to get such a paper?
How about getting a customized one?

Couldn't Find What You Looking For?

Get access to our huge knowledge base which is continuously updated

Next Update Will Be About:
14 : 59 : 59
Become a Member