We use cookies to give you the best experience possible. By continuing we’ll assume you’re on board with our cookie policy

From Touch Labour to Knowledge Workers Essay Sample

The whole doc is available only for registered users OPEN DOC
  • Pages:
  • Word count: 415
  • Category: worker

Get Full Essay

Get access to this section to get all help you need with your essay and educational issues.

Get Access

From Touch Labour to Knowledge Workers Essay Sample

Advanced technology tends to reduce the number of jobs that require little skill and to increase the number of jobs that require considerable skill. In general, this transformation has been referred to as a shift from “touch labour” to knowledge workers, in which employee responsibilities expand to include a richer array of activities, such as planning, decision making, and problem solving.20 The workplace of the knowledge worker is described in Highlights in HRM 1.1. Technology, transportation, communications, and utilities industries tend to spend the most on training. Knowledge-based training has become so important that Manpower Inc., the largest employment agency in the United States, offers free information technology training through its Manpower Training and Development Center (http://www.manpowertdc.com), an online university for its employees in its 4000 offices worldwide. The Manpower site features thousands of hours of online instruction in technology applications, along with professional

Competitive Environment
Many factors in the general environment—factors a firm cannot directly control—{an affect its strategic decisions. This is why analyzing the competitive environment is central to strategic planning. The competitive environment includes the specific organizations with which the firm interacts. As Figure 2.2 shows, the competitive environment includes the firm’s customers, rival firms, new entrants, substitutes, and suppliers. A general rule of thumb about this analysis is that the more power each of these forces has, the less profitable (and therefore attractive) the industry will be. Let us look at each of the five forces.

One of the most important assessments a firm can make is identifying the needs of its customers. At a fundament level, a firm’s strategy should focus on creating customer value—and different customers often want different things. For example, in the hotel industry, business travellers may want convenient locations with meeting Facilities. Vacationers may want resort locations with swimming pool golf courses, and luxury spas. Other travellers may just want an inexpensive room next to the highway. The point is that, increasingly, “one size does not fit all,” and organizations need to know how they will provide value to customers. That is the foundation for strategy, and it influences the kind of skills and behaviour that will be needed from employees. For example, actions and attitudes that lead to excellent customer service can include the following: * Speed of delivering normal orders

* Willingness to meet extraordinary needs
* Merchandise delivered in good condition
* Readiness to take back defective goods and resupply new goods quickly
* Availability of installation and repair services and park

We can write a custom essay

According to Your Specific Requirements

Order an essay

You May Also Find These Documents Helpful

Use of Contingency Workers

 Abstract             Since the industrial revolution, companies have resorted to alternative employees.  Contingent workers are temporary or part-time workers who work under a contract on specific projects.  Employers turn to contingent workers to avoid over staffing in times of a downturn.  Third party staffing agencies have become popular in this era when most companies experience a rise and fall in the economy and this has...

Advocacy in Social Work

Advocacy can be defined as ‘pleading the case of another’ or as a means of transferring power back to the client to enable them to control their own affairs. Social workers interview their clients and sometimes liaise with other professionals in order to assess their needs and draw up a plan of action. When a social worker takes on a case, the first thing they...

Work Unions

Question 1 A work union or trade union is an organization of workers who come together to achieve a common goal in their places of work. A work union through its leaders bargains with the employer on behalf of union members. A work union negotiates with the employer on many areas especially when negotiating wages, procedure of voicing employee complaints, work rules, rules governing hiring,...

Counselor Burnout

Hypothesis             Counselor burnout and compassion fatigue predominates  the professions related with the provision of care is it possible to offset the situation through the promotion of the morale of the workers as well as their motivation? Abstract This research paper is based on collection of data as well as information from diverse sources including the peer reviewed ones the central focus of the paper...

The Future Of Human Services

            Research in human services and related fields has the government looking to change the focus on the outcomes rather on the processes and structure of the research.  This means that social workers must be prepared to try new ideas and evaluate them to improve service delivery.  Working on the front lines will focus on the immediate needs of their clients and sometimes their experience...

Get Access To The Full Essay
Materials Daily
100,000+ Subjects
2000+ Topics
Free Plagiarism
All Materials
are Cataloged Well

Sorry, but copying text is forbidden on this website. If you need this or any other sample, we can send it to you via email.

By clicking "SEND", you agree to our terms of service and privacy policy. We'll occasionally send you account related and promo emails.
Sorry, but only registered users have full access

How about getting this access

Become a member

Your Answer Is Very Helpful For Us
Thank You A Lot!


Emma Taylor


Hi there!
Would you like to get such a paper?
How about getting a customized one?

Couldn't Find What You Looking For?

Get access to our huge knowledge base which is continuously updated

Next Update Will Be About:
14 : 59 : 59
Become a Member