It is the responsibility of the administrator to take charge as a leader and make sure things are running smoothly. When new policies are made or big changes, which affect others it is important for an administrator to properly communicate. Communication between staff and consumers who are affected are key in establishing good relations and quality performance. Since some of the residents here must be moved out due to new policies implemented many strategies for proper communication has been used. A group meeting with all residents in the commons area was held to verbally and face to face make them aware of the situation. Next letters were written up informing each resident of the changes being made. Then family members listed on all emergency contact forms were called and informed. For those families we could not reach via phone, were then sent out an email to those who were listed. A press release was has been made explaining that our facility has been bought by a national company.
This press release also urges anyone with a family member in the facility to please contact a staff member right away for more details. The facilities web page has also been updated to explain the change and that residents will have to be moved to a different location. The staff is working individually, making sure each resident is well informed on the move and why the move is happening. The staff is also working to get medical release forms signed or contacting next of kin who handles the resident to get medical forms released. The staff is making sure to listen to the residents and trying to make this transition as smooth and painless as possible for all involved. Many residents who have had difficulty communicating have been worked with extra to ensure they understand what is happening. There are advantages and disadvantages for all types of communication. There is also a right time to use certain types and not others. People as a whole need to know when to use these communications by evaluating the situation and the person they are communicating with at the time.
Traditional communication such as talking face to face or over the phone has its advantages such as instant feedback, more personal connection, and being able to talk distances apart. We also can write letters or fax that allow the receiver to keep this information. Although this method has the disadvantage of not being able to cover as many people at once. Letters and fax will take longer to respond to as well. Electronic communication has advantages such as quick transmissions that can be responded to within seconds. With electronic communication, you are not limited on where or who you can send a transmission. For example, if you need to contact someone via email over in Russia it will not cost you anything, and they will receive it within seconds. Which brings us to the next advantage of the electronic communication, there is not any cost involved to use electronic communication. The disadvantages of electronic communication are data might not be received due to a software error. Breach of private information and dependency of electronics are both disadvantages. Although it does not cost anything to communicate, electronically the software and updates needed for certain types of communication might be costly.
Such as things like Skype or Ventrilo are electronic ways to communicate but can cost money to use them. Also with things like Skype you can have lag and complication with video’s blurring. Social media can be great for communicating because it is quick and easy to access for most individuals. Social media can also be informative and reach vast audiences. Also with some types of social media you can connect with friends and family as they can with you. Social media can also keep people updated on local and global news. The disadvantages of social media are that some of the information can be distorted or wrong. There is always a possibility that one’s information could be stolen and can stress people out. Social media has a strong effect on people these days, and it is important always to be aware of what is going on and proper usage. Never put information like date of birth and address on social media because these things can be used to help steal a person’s identity. It is always best to be safe than sorry so if the information being posted can be used against anyone in any way do not put it online. With any form of communication that a health care facility or provider may use they need always to be aware of HIPAA.
Traditional forms of communication, they must make sure there is privacy and that no one else is overhearing them. With electronic communication, they need to be aware of who they are emailing or how they are sending the information online. Many professional now use a portal that clients must have a login to access. Any information that is obtained in this portal is theirs, and they are free to review it. With social media, you must never give out any one’s information in any way. Social media is too widespread and seen by many, not to mention it is not always safe. People using social media sites to interact can get hacked often and should never be used to disclose private healthcare information.
According to HIPAA, if there is information regarding 100 people or more they can broadcast the issue but with limits. For example, if a medication was found to have severe side effects they might put ads online or TV letting the general public know who to contact if they are taking this product. Information must be kept generalized when discussing healthcare. Generalized information is to ensure no HIPAA violations occur to the patients. In the scenario of an administrator, communication is important so that things run smoothly and efficiently. We use communication every day in some form or another rather it is traditional, electronically, or social media. It is important when using any form of communication that you understand and know the other person is understanding. When using any form of communication be aware of privacy and HIPAA laws.
Pré, Ph.D, A. (2005). Communicating About Health Current Issues and Perspectives. Retrieved from The University of Phoenix eBook Collection database. Broken Communication in Nursing Can Kill: Teaching Communication Is Vital. (2013, March). Creative Nursing, 19, 1-4. ProQuest Database.