1.1 Identify different reasons why people communicate
People communicate for a lot of different reasons maybe they are hungry, maybe they need the toilet, maybe they have a idea of some sort, they might be in pain, it is a way of expressing feelings, wishes, and needs also preferences . It is a way of finding out information and sharing information. Communication is also a way of building up relationships and gaining trust from people. There are many ways of communicating with people this can cover sign language, body language, pictures, writing on a sheet of paper, you must always try to find the best way of communicating with the individual person. It is also important so you can communicate with other carers and relatives or anybody in your work force to pass on and receive any information that you are required to know to help both yourself and the user/relative.
1.2 Explain how effect communication affects all aspects of working in adult social care settings Empathy is always needed in effective communication, you must always try and understand the other persons point of view, or how they might be affected by what you are saying. You always need to speak clearly, and listen properly and always make sure you have their attention before you start speaking otherwise they might not be listening properly and to make sure they understand exactly what you have said. Effective communication is very important in all aspects of work as it creates a safe and healthy environment for the staff/users/relatives in the workplace. Staff must always work as a team so communication is essential to know exactly what is going on at all times.
1.3 Explain why it is important to observe individuals ‘reactions when communicating with them. You must always observe reactions, this tells you if the person has understood what you were saying and you are trying to get across to them. They might be deaf and you need to communicate in a different way so they understand some people have a learning difficulty and so by observing them you can see if they have understood you. By observing people they might show facial expressions to show they have not understood you or not, they might shrug their shoulders to say they don’t understand they might nod their head or move it side to side. By observing you can watch their facial expressions, body language, even a gesture they make to let you know. You can also see the persons feelings on the subject.
2 Understand how to meet the communication and language needs, wishes and preferences of an individual 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences To be able to communicate properly and be listened to and to hear what the other person needs, or wishes and what preferences they require is extremely important. If the person is deaf, or speaks a different language, for instance there is no way you can communicate properly if you don’t find this out and put into force the proper requirements to talk or listen to that person.
A deaf person won’t be able to understand you if you don’t look at them so they can lip read for instance but also the deaf person might not be able to lip read they might communicate in a different way so you must always find out about the person at the very start. You can usually find out all this information from a relative/or person who speaks for them. Maybe even a doctor/social worker or anybody who has contact with them. You might have a report on them or notes that are held in the workplace about that person. Never presume they can hear or see what you are saying always find out about that person and how they communicate etc and find ways to help them and adapt things to help the main priority is to make sure they understand and are happy with the ways you are dealing with the situation, if they are distressed this can cause communication to break down.
2.2 Describe a range of communication methods.
There is verbal and non verbal ways of communication. If the person is able you can talk to them and listen and make sure they understand you. Non verbal ways can cover using sign language, using posters, pictures, words wrote on paper, you can even send emails . Another way is by touch and physical gestures by doing hand movements to show things, or a thumbs up usually mean ok or good, a thumbs down can mean no or not very good etc. You can use facial expressions to look sad, happy, not sure. You can shake your head for no or nod for yes there are so many ways of communicating but you must always make sure it is one that the person you are trying to communicate with understands.
2.3 Show how and when to seek advice about communication
Sometime’s there maybe situation’s that you feel unsure about and how to deal with. This could be with a service user or maybe somebody else in your work environment if this does happen you should always seek advice you can do this from your mentor or a manager or anybody else in the workplace who you think could help you it could even be a relative of the person, a social worker,doctor even a language therapist. You should never struggle and try to carry on because this can so easily cause miscommunication. This could be somebody who has a special communication need, somebody who doesn’t speak your language, if your nervous about approaching someone, if you have a situation happening and you are not sure how to deal with it. If in any doubt always ask somebody how to deal with the situation.
3 Understand how to reduce barriers to communication
3.1 Identify barriers to communication
There are lots of different barriers to communication one of these can be language if the person doesn’t speak the same language as you. Then you need to find ways of communicating with the person if there is nobody in the environment that speaks that language. Another is the environment, if a place is noisy the person might not be able to hear properly what you are saying or if the lighting is not right and they need to say lip read and can’t see your lips moving. Maybe it’s the jargon you are using if it’s technical and the person doesn’t understand. Another is a person’s development stage, this could limit the amount they can communicate so you must choose your words carefully when speaking to them. A example is if somebody has had a stroke and lost his speech you have to find a way to communicate with that person.
3.2 Describe ways to reduce barriers to communication
This could be done by maybe changing the lighting maybe put brighter lights in so you can be seen better and the person can see your face for your facial expressions if they need to or hands more if you have to sign or demonstrate something’s with your hand’s. Trying to reduce the noise situation so they can hear more clearly, and speak slower when talking to them so as not to talk to fast so they can’t keep up and understand. Putting signs up to advise people or help to show people what to do, or where something is and making sure they are multilingual. There is also devices to help such as a induction loop system for the hearing impaired. There are also a lot of helpful services you can use to advise you or help you have better communication. Learning things like sign language or another language can help as well even if it is just the basics enough to help you communicate with others.
3.3 Describe ways to check that communication has been understood
Good communication is essential in health care and social care settings it helps make the user feel safe and relaxed. You also need good communication with the rest of the staff in the environment to make it safe and relaxed for the user. You can ensure your communication has been understood by repeating back to the person that you have spoke to exactly what they have said so they can agree that its right by nodding or facial expression or in other ways you must always do this in a way that doesn’t sound patronising, if your not sure exactly what they are saying always clarify it with them maybe by repeating what has been said or asking in another way. Ask the person(also you can do this to show you have understood what they say) to show you in a way they can either by nodding or shaking the head, blinking or a thumbs up or down or even by writing the answer on paper that they have understood what you have said .
3.4 Identify sources of information and support or services to enable more effective communication
If you encounter communication problems with service user, visitors or colleagues you can always seek support and assistance. You can go to your supervisor, line manager or mentor who should be able to advise you. You could also ask any senior staff and experienced colleagues or even ask the users family or friends they usually have a large amount of information they can give. There are doctor’s, specialist practitioners such as speech and language therapist’s, special needs helpers. There are also interpreting services and organizations that help with language problems and the same for anybody with a disability such people who are deaf, blind. There are a lot of organizations out there that are in place to help with most situations.
3 Understand confidentiality in adult social care settings.
4.1 Define the term ‘confidentiality
This is a situation where information given must be kept private and secret from people who do not need to know. This is very important and you should never discuss information that is confidential with anybody apart from the people who need to know and you have been given permission by the user to talk to, you have to respect the individual and their privacy. This is their right as an individual. This information should be stored away securely and should only be able to be accessed by those who have permission.
4.2 Describe ways to maintain confidentiality in day to day communication
Sometimes in your day to day work there maybe occasions when you need to share information about service users. This information can be shared with your work colleagues without breaching confidentiality because everybody in the team needs to know about the service user. Never talk about anything confidential in a area where you can be overheard by non members of staff. Never talk to a service user about anything confidential to another service user. Always make sure information is stored away properly in locked cupboards if possible or if on computer make sure a password is put on that only staff know. Try to use only the users first name or initials on paper work or computer. Never gossip outside of work about users or colleagues or any think that goes on in the care setting this is a breach of confidentiality and could result in disciplinary action by your employer. Whatever is said in the care setting should never leave that environment.
4.3 Describe situations where information normally considered to be confidential might need to be shared with agreed others.
Some situation’s may arise where the need to share information might need to be done. This could be to protect a person, maybe it could be where information is given to a practitioner where the level of care that is given is not good enough and needs to be sorted out. It could be that the user requires an assessment or specialist support from a practitioner who is not part of your team. If you have been told or have seen things that could cause harm to the user you may have to report this to a more senior person for their own safety. Maybe the person is at risk from harm or another person and you need to share information to help them. Also it may involve a court that requires information, or a organization such as the Mental Health Act tribunal who needs information on the user or person. These are all times when a service user, family members or colleagues request for confidentiality can be overridden.
4.4 Explain how and when to seek advice about confidentiality
If i was ever unsure about something but was worried about breaking confidentiality you would always go and speak to my manager or supervisor and get advice about the best way to deal with the situation. If someone was to say they wanted to tell me something in confidence you would have to say you couldn’t guarantee you would be able to keep that confidence if it had anything to do with safeguarding the users welfare as that is the main priority. It is then up to the person then as to decide if they still want to tell you.