Ai Describe two methods of verbal communication other than one-to-one conversation. -clear speech-in order to help people to understand you are saying, speak clearly, don’t cover your mouth with your hands or turn away from the person. -language and words-this involves thinking carefully about the words you use. Your choice of words should be appropriate to the person you are talking to, and to the situation.
Aii Describe two methods of non-verbal communication.
-Eye contact -shows the other person that you are listening to them and it should be frequent but not sustained , otherwise, you could give the impression that you are staring. -gesture- some people use their hands and head movements to emphasise what they are saying. Gesture might also tell you a lot about how that person is really feeling.
Aiii Identify five different reasons why people communicate. – socially
Aiv Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. people have different needs and preferences in relation to way they communicate. Communication in the health sector has to be effective so that patients are kept informed about their care and treatment, and can express their needs, views and opinions.
Av Explain why it is important to find out about an individual’s: a) communication and language
– it is important that you make sure that you are able to communicate with people you support in the best way for them b) wishes and preferences-
-for best way to meet they needs.
Avi Explain how good communication can have a positive effect on the way a social care worker interacts with: a) colleagues
-if you have are good communication with colleagues the will be likes work with you and have are good response to you. b) individuals using the service and carers
-have are positive attitude, comments , will be more open to communicate and share information with you other professionals
– they give positive feedback and recommend to use this service
Avii Identify three examples of barriers to communication, and describe ways each barrier could be reduced. -language differences- when two people are unable to speak using the same language , or have more difficulty making themselves understood,or understanding others. You could reduce barrier to provide interpreters for non-English speaking people . physical disability-there are some conditions that result in a physical disability which affects speech. You could reduce barrier to provide them with pictures or symbol boards . Confusion/dementia -patients have a short -term memory problems and become unable to make sense of the environment and people and events surrounding them. You could reduce barrier to use all your communication skills in an appropriate manner, remind them about they pass and family .
Aviii Describe two ways to check that communication has been understood by all involved. ask someone to recap on what you have discussed you can rephrase what you just said and check with person that they have understood
Aix Identify three services or sources of information and support that enable effective communication in an adult social care setting. NRCPD(National Registers of Communication Professionals working with Deaf and Deafblind People) Alzheimer’s Society and the Stroke Association
speech and language therapist
Task B Poster
Create a poster about confidentiality, which can be used in an adult social care setting.
The poster must:
Bi give a definition of the term ‘confidentiality’ as it applies in adult social care settings CONFIDENTIALITY-means keeping information safe and private. Bii describe examples of how to maintain confidentiality in day to day communication before given any information make sure it is authorised person you should held patients informations securely and confidential if patient wish to see records , they have a right to do.
Biii describe examples of situations where you might need to share confidential information with other professionals or the carers of individuals receiving the service -if information is disclosed to you indicating that someone could be at risk, for example , from abuse, or is thinking of suicide, you have a legal duty to share information to the relevant professionals.
Biv explain how and when to seek advice about confidentiality and where to go for help. -you can to seek advice about confidentiality in organisation you work ,also you can check information in DATA PROTECTION ACT 1998 .