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*     Solid experience in managing high-level accounts.

*     Extensive experience and demonstrated expertise in customer relations.

*     Superlative communication skills.

*     Bilingual English-Spanish.

                                                                                                                                                             PROFESSIONAL EXPERIENCE

November 2004-March 2007

Professional Teller                                      Bank of America, Miami FL ,

            Executed complex transactions and entered loan payments and wire transfers.     Opened checking and savings accounts, certificates of deposits, and credit card accounts.
Worked with customers to secure new account information.

Key Achievements:

* Participated in high-level client contact and exposure to sensitive information.

* Recognized as valuable team member and chosen for a committee to increase call volume and       customer service.


January 2004 – August 2004

Lead Waitress/Hostess                                      Denny’s Restaurant, Los Angeles, CA

 Key Achievements:

* Worked efficiently in a fast-paced environment, maintaining quality.

* Assisted in training new staff and served as the restaurant’s representative to the public.



* Highly proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

* Strong analytical and organizational skills.

* A polished and professional image.

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