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Self Rating Scale Essay Sample

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  • Pages: 2
  • Word count: 470
  • Rewriting Possibility: 99% (excellent)
  • Category: customer

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Introduction of TOPIC

The purpose of this questionnaire is to evaluate the effectiveness and performance of the employees. The data collected would be confidential .please rate yourself on the seven point scale against each statement by circulating the appropriate number .please also do the evaluation honestly so that good analysis could be made. The purpose of this questionnaire is to evaluate the effectiveness and performance of the employees. The data collected would be confidential .please rate yourself on the seven point scale against each statement by circulating the appropriate number .please also do the evaluation honestly so that good analysis could be made.

| outstanding| high| average| low|
1. Making timely and appropriate choices based on accurate analysis and experience| 1| 2| 3| 4| 5| 6| 7| | | | | | | | |
2. Do you Provide both verbal and written information in a timely, clear and concise manner If yes rate yourself | 1| 2| 3| 4| 5| 6| 7|
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3. Your ability to set clear and realistic goals and objectives| 1| 2| 3| 4| 5| 6| 7| | | | | | | | |
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4. Providing timely status of task assigned| 1| 2| 3| 4| 5| 6| 7| 5. Timely submission of documents and information to ensure that next task in line is done within stipulated time| 1| 2| 3| 4| 5| 6| 7| | | | | | | | |

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6. Rank yourself the ability to understand customer needs and work appropriately | 1| 2| 3| 4| 5| 6| 7| | | | | | | | |
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7. Your ability to identify, develop and prioritize initiatives that will improve the quality of service to DHL customers. | 1| 2| 3| 4| 5| 6| 7| | | | | | | | |
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8. Carry out tasks as assigned with utmost care & efficiency & in
compliance to the Customs & any other law in force | 1| 2| 3| 4| 5| 6| 7| | | | | | | | |
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9. Do you represent DHL interests at all levels of Cust

oms & Regulatory administration with professionalism and integrity. If yes rank accordingly | 1|

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2| 3| 4| 5| 6| 7| | | | | | | | |

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10. Closely monitor against SLA to improve the performance related DHL KPI and reduce clearance cost | 1| 2| 3| 4| 5| | 7| | | | | | | | |
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11. Your ability to maintain good relationship | 1| 2| 3| 4| 5| 6| 7| | | | | | | | |
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12. Keep yourself informed of the recent changes and developments in your field| 1| 2| 3| 4| 5| 6| 7| | | | | | | | |
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13. How do you Apply that knowledge in your work| 1| 2| 3| 4| 5| 6| 7| | | | | | | | |
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14. Understand the task completely in advance of start of task & take necessary guidance from time to time from the immediate superior | 1| 2| 3| 4| 5| 6| 7| | | | | | | | |
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15. Ensuring cordial relations within & with external agencies/ authorities | 1| 2| 3| 4| 5| 6| 7| | | | | | | | |
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16. Your ability to check the progress of the work and other assignments| 1| 2| 3| 4| 5| 6| 7| | | | | | | | |
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17. Your ability to gain to gain acceptance and support from others| 1| 2| 3| 4| 5| 6| 7| | | | | | | | |
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18. Will not indulge in any activity, on his own or on the guidance of internal or external staff/ managers, which will hamper the image and/or repute of the DHL organization or exposes the DHL organization to notices/ actions from authorities| 1| 2| 3| 4| 5| 6| 7| | | | | | | | |

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19. Usage of Excel and Word documents for presentation| 1| 2| 3| 4| 5| 6| 7| 20. Basic knowledge of Customs laws & procedures, exception to billing team who should know the steps in clearance process well| 1| 2| 3| 4| 5| 6| 7| | | | | | | | |

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21. Complete knowledge of the clearance process & steps| 1| 2| 3| 4| 5| 6| 7| | | | | | | | |
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22. Knowledge of Customs requirements| 1| 2| 3| 4| 5| 6| 7| | | | | | | | |
23. Knowledge on Logis – for back office & billing team| 1| 2| 3| 4| 5| 6| 7| | | | | | | | |
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24. Responsibilities as a CHA under the CHALR must be read & understood by all| 1| 2| 3| 4| 5| 6| 7| | | | | | | | |

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