Skills and Knowledge Needed to Work In A Business Environment Essay Sample

Skills and Knowledge Needed to Work In A Business Environment Pages
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1,1 Describe What Is Meant By Diversity And Why It Should Be Valued

Diversity can be differences in race, belief systems, physical appearance, mental capabilities, etc. It is also a variety of something such as opinion, colour, or style. Diversity should be respected and valued because not everyone is completely the same even in the example categories; they are not the same as everyone else. Some people like to eliminate what is dissimilar. Our opinions can lead to environmental problems such as violence and hatred because of diversity being a key ingredient to a good and safe environment. Everyone in the workplace is treated equally. Every individual has a unique something to offer and this can help the company. Diversity should be valued because without diversity, the company or the people at the work environment wouldn’t have knowledge on other cultures this can be helpful to the company as it opens the company or people to experience a different perspective other than the usual culture. Diversity should be valued because in case a unlawful discrimination may cost the company if someone sued the company for discrimination.

1,2 Describe How To Treat Other People In A Way That Is Sensitive To Their Needs

The way to treat other people is to treat every person the way that you would want them to treat yourself. Observe each individual that you encounter, and analyse what needs they may have and then try to meet those needs either by asking them or just observing. Ask them if they are comfortable, and ask what else you can do for them to make them more comfortable, this creates a great customer service as well a good impression on yourself. Being empathetic and relating to the way they feel about certain issues can help find out what the sensitive needs could be. One example of the needs could be an elderly customer that has hard hearing; the person who encounters this person would need to speak louder and slower because the person would need time to process the information that has just been said.

1,3 Describe How To Treat Other People In A Way That Respects Their Abilities, Background, Values, Customs And Beliefs

The way to treat other people is to always remember that everyone has different ways of doing things, and that most of the time there is not just one right way for anything, most people like to do things the way they suit it or the way they are good at. People like explaining their own culture and beliefs’, so asking them to tell you about their life is usually a good way to start a conversation this shows that you respect the background the person is from and you are aware of his abilities. The person should consider and shows respect for the opinion, circumstances and feelings of colleagues and members of the public, no matter what their race, religion, position, background, circumstances, status or appearance. The main point is to understand other people’s views and takes them into account. It is also sensitive and diplomatic when dealing with people, treating them with dignity and respect at all times. Always try to understand and be sensitive to social, cultural and racial differences.

A good way to show respect is to see issues from other people’s viewpoints, not only yours. This helps with understanding the person. Be polite, tolerant and patient when dealing with people some people have their own pace for dealing with issues or understanding the circumstances, treating them with respect and dignity, make people feel valued by listening to and supporting their needs and interests. The person should use language in an appropriate way and is sensitive to the way it may affect people, this can help with understanding as well as respect their beliefs or abilities.

The person should acknowledge and respect a broad range of social and cultural customs and beliefs, understand what offends others and to stop this offending the person should adapt their own actions accordingly, should respect confidentiality wherever appropriate, to deliver difficult messages and to challenge attitudes and behaviour which are abusive, aggressive and discriminatory all these help to respect other peoples abilities and backgrounds.

The ways that disrespect other people’s abilities, backgrounds are things like; people do not consider other people’s feelings so they are selfish, they don’t encourage people to talk about personal issues this makes the person not reveal information about them so they don’t feel comfortable, they could criticises people without considering their feelings and motivation, they could make situations worse with inappropriate remarks, language or behaviour, the person Doesn’t respect confidentiality, the person could use humour inappropriately and they could show bias and prejudice when dealing with people there is a lot of ways these are just some of the examples I came up with.

1,4 Describe Ways In Which It Is Possible To Learn From Others At Work

There are a lot of ways that people can learn from others there here are a few examples; shadowing is the best way to learn most jobs this is because you can see every movement of the person you are shadowing this is like observation, as the person is watching and listening they care learning new ways of thinking, interpretation as well as action what they have shadowed, example colleagues at work, the person could observe how they handle their relations with others in the company or other colleagues within the company, this is a key skills because the skills and knowledge can be passed on by just shadowing. Another way of learning at work is by asking for information from colleagues at work this can boost your confidence as well as knowledge. If the person is unsure of what they should be doing they could ask for guidance which could help them for life.

Understand How To Main Security And Confidentiality At Work And Deal With Concerns

2,1 Describe The Purpose And Benefits Of Maintaining Security And Confidentiality At Work

The way of maintaining security and confidence would be to comply with the Data Protection Act and this explains the needs for the precautions which are to be seen in the workplace. The person who doesn’t maintain security and confidentiality this could lead to your company to loose of trust of clients, possible prosecution especially under the data protection act.

Information security means protecting information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction. This is the main aim of maintain security and confidentiality. These differences lie primarily in the approach to the subject, the methodologies used, and the areas of concentration. Information security is concerned with the confidentiality, integrity and availability of data regardless of the form the data may take: electronic, print, or other forms.

The company uses most of the information it collects for company use, if by any means that the company or any other related company needs to use the information it is classified so the company would have to ask the person if they can use this persons details. The company should be protecting confidential information as it is a business requirement, and in many cases also an ethical and legal requirement. For the individual, information security has a significant effect on Privacy, which is viewed very differently in different cultures.

2,2 Describe Requirements For Security And Confidentiality In An Organisation

If an organisation stores any info on people, it would need to meet the Data Protection Act. The info should be stored securely whether it is on paper or electronically. The organisation should have an access to information policy. Anyone who has information stored about them has access to it on request. The information should not be given to third parties unless there are criminal implications and the courts demand it, or it is with the consent of the person themselves. Also that is why there are prosecutions when laptops with people’s personal information are left lying about and are taken this are breech of privacy and security. All companies should have a policies and procedures covering confidentiality. They should have legislations that cover things like Data Protection Act, consumer protection act and in some cases human rights act.

2,3 Describe Legal Requirements For Security And Confidentiality, As Required

The legal requirements for security and confidentiality are things like the clients information cannot to use for any other purposes intended unless the company has consent from the client or herself. Security means protecting information and information systems from unauthorized access, use, disclosure, disruption, modification, perusal, inspection, recording or destruction. A company should maintain these key items because the company is expected to be secure and have client information confidential.

2,4 Describe Procedures For Dealing With Concerns About Security And Confidentiality In An Organisation

When dealing with concerns about security and confidentiality in an organisation there is a lot of things to consider. Things like you need to identify problems, identify implications of each problem, determine possible preventive measures, assign a risk factor to each problem so it can be solved and also number the problem by risk.

Understand The Purpose And Procedures For Keeping Waster To A Minimum In A Business Environment

3,1 Explain The Purpose Of Keeping Waste To A Minimum

The purpose of keeping waste to a minimum is because it’s cost-effective, saves money, and saves the Earth and makes the work environment look neater. It also saves money as supplies don’t have to be repurchased after being wasted. Having less waste means saves employee from cleaning up, less mess. It also decreases the amount of waste a business contributes to the environment; this can include general waste, wastewater, and carbon emissions. Reducing waste is a key to minimising an individual’s or business’s environmental impact by reducing air and water pollution and limiting the amount of material that ends up in landfills. The way the company would up rise from waste is by endorse plans that conserve materials, they will inevitably cut down on the amount of materials they need to purchase.

3,2 Describe The Main Causes Of Waste That May Occur In A Business Environment

The main causes of waste that occur in a business environment are processes that are not very well designed and waste time and energy. Some business processes can be redesigned for a computer to save time and energy. The environment consists of waste of paper and other business products: Lots of Business information is kept on paper, such as client records. These could be kept electronically rather than printed every time they’re needed. It’s hard to read people’s handwriting so electronic records tend to be more accurate. To fix these wasteful problems are high. Not only must we automate some manual processes, but we must “convince” people that they don’t need so much paper and can “trust” what they see on a computer screen, some people don’t trust technology has it has took over everything in this world. So there’s an initial investment in computer technology and in something far harder than computer technology: getting people to change.

Also employee skills go to waste if all they do is sit and write on paper which is a waste of not only paper but also employee skills. This is because they cannot practise their abilities when they are restricted to just writing on paper.

3,3 Describe Ways Of Keeping Waste To A Minimum

A great way to be eco-friendly in the office is to use everything electronically. This means emails as much as possible, so the company doesn’t have to use paper to post a letter to the client or just general public issues. The company should try to keep an online database for all of your current and old files this increases space in the working environment. Another way to keep waste to minimum is to make sure everyone shuts down their computers when they leave for the night and make sure that excessive lights aren’t left on. Motion operated lights are a great way of making sure that when there’s no activity, there’s no power. Paper waste is also a big factor, so make sure there is recycling for paper as well as plastic bottles. The company should use their own initiative to find other waste products that result from your office and explore and see if there are green substitutes for them.

Another way to practice energy efficiency, especially in the summer, is to loosen up dress codes and open windows rather than air condition. Consider opening windows on the top floor so rising heat can escape and allow air to circulate and follow a path through the office.

3,4 Identify Ways Of Using Technology To Reduce Waste

Copy paper, like the kind used in photocopiers, computer printers and plain-paper fax machines, is the most common type of office waste paper. Also storage and handling Paper is bulky to store in a environment that needs a lot of paper usual they are in boxes or filled into cabinets or just left on the shelf. By using fewer sheets, you can put storage space to more productive use. People should try to use both sides of a sheet of paper for printing, copying, writing and drawing.

The way technology can help is that the business could use software that is especially created for a sector of the business; this automates manual reporting and analysis, and electronically distributes reports over the Web or on mobile devices. This is a very big improvement on reducing waste as paper is not used as much as a normal operation would require. Also the company could move business tasks to an electronic format. Encourage employees to try electronic forms this helps them experience a new experience as well as save and reduce waste.

3,5 Outline The Purpose And Benefits Of Recycling

The explanation of recycling is not to waste anything. When you recycle plastic, metals, papers etc they will be made into new plastic, metal and paper and will be used all over again. But if you throw it away it is wasted when it can be used again. And when you throw it away without recycling it goes in a landfill. Most of the things that go to the landfill sites are not biodegradable. The ground and the plants won’t be able to use it. And from the landfill it could end up in the ocean. So recycling benefits the planet, the animals, plants and people, it also is good because those materials won’t have to be gotten from scratch and made into that material from scratch in a factory which pollutes the Earth. Companies should use resources more wisely and make resources available for future generations as this world will one day get full of rubbish that there won’t be a chance for our future generations to have a healthy lifestyle as we led.

3,6 Describe Organisational Procedures For Recycling Materials

Organisations have different procedures for recycling materials as they would need someone from other organisation who is part of a recycling company to collect the items that need recycling so the company can recycle the items for the organisation safely and legally. Also there is a procedure for storing recyclable things such as recycle bins, these help people in the environment see the bin and think wait this is a recycle bin I can’t bin metal in this as the recycle bin is only for plastic cups and paper. There always has to be someone from the organisation to sort the recycle bins to check if the right items are in the right places to be recycled. The organisation also needs to distribute bins around the environment so the employee can use them efficiently.

Understand Procedures For Disposal Of Hazardous Materials

4,1 Describe The Benefits Of Procedures For The Recycling And Disposal Of Hazardous Materials

The primary benefit of procedures for the recycling and disposal of hazardous materials is safety; to expand on this, following procedures ensures both the protection of staff, clients and members of the general public as well as protection of the environment. In addition procedures regarding recycling and disposal of hazardous materials are setup to maintain consistency in how hazardous materials are recycled and/or disposed of. This consistency results in safety, cost savings and less waste.

4,2 Describe Organisational Procedures For The Recycling And Disposal Of Hazardous Materials

Within the UK, organisations have to complete a COSHH (Control of Substances Hazardous to Health) assessment for the recycling and/or disposal of hazardous materials, these assessments are necessary as there is no single safe method of recycling and/or disposal of hazardous materials. Each hazardous material that needs to be recycled and/or disposed must be individually assessed.

An example of this would be the disposal of batteries; a lead-acid battery requires a different method of disposal compared to the disposal of alkaline batteries and both are very different when compared to the disposal of a rechargeable battery.

To summarise the procedure, organisations complete a COSHH assessment for each substance to be disposed of and/or recycled. This comprises writing an assessment of the hazards and risks, the safety precautions that are needed, what to do if something goes wrong and how to contain the waste material at the end. For instance, something like sulphuric acid can be rendered harmless in its disposal procedure, meaning that the end product can be disposed of by normal means. Other substances may remain hazardous, even after processing, and a special disposal method is needed.

Know How To Support Sustainability In An Organisation

5,1 Outline The Purpose Of Improving Efficiency And Minimising Waste

The purpose of improving efficiency and minimising waste is that materials can be managed and organised so it can help reduce the company on spending money on minimising waste also minimising waste can have a positive effect on the environment as well as the working environment, the staff would be happy as well as the clients.

By improving and minimising waste helps reduce costs by improving your environmental performance; it also helps good environmental practices which can reduce your costs by cutting your business’ use of raw materials, energy, water and packaging. By minimising waste it helps the company use their energy on something other than waste or improving efficiency. You company can reduce their carbon footprint if they improve efficiency because less is needed for a better cause. When the working environment is up to a good standard there is a change in the employee behaviour, they use more efficient equipment and design more efficient processes which they can help the company by lower bills.

The reason why waste occurs is because waste is the result of using materials inefficiently. The waste costs are separated into two sections, one is you pay once for materials that you don’t use and the other one is to get rid of them. By using raw materials more efficiently, recycling, reducing packaging and making production processes more efficient, you can save money and help protect the environment.

5,2 Describe Ways Of Improving Own Working Methods And Use Of Technology To Achieve Efficiency And Reduce Waste

There are a lot of ways that can improve people’s own working methods and use of technology to achieve efficient can to reduce waste, firstly within a office environment the office staff can use less paper so they base everything they do electronically this can save paper which results in efficiency, efficiency can be achieved by eliminating laid off tasks, enhancing office communication, and obtaining immediate access to the information you need to perform your job these example can make the environment a better place as well as improve reduction of waste. Technology can improve services by offering better communication through a variety of media, better record keeping, and shorter comeback times.

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