1.1Communication is a basic human right, if you do not meet a persons communication needs many of their rights may be denied. These rights include:
• Equality-If a person can not communicate they may not be treated equally. • Safety and security- a person may feel more at threat as they can not express there concerns or report any acts of abuse. • Diversity-the person wouldn’t be ale to express there own identity, or culture.
1.2When working in the care setting how you interact with others is very important, your role has a huge impact on a person when they have specific communication needs, and in your role you should support the person with everyday life. As a care assistant you may have a problem communicating with the person if you do not fully understand the needs of the individual.
1.3In the care setting there are many features that could help or hinder you when you are trying to communicate with a person these include:
• Lighting- When lighting is poor it can hinder the communication with a person with a visual or hearing impediment, as the person may depend of your facial expression or lips to define what you are saying. • Distractions-When there are lots of background noises or distractions the person may find it hard to concentrate on what you are saying, and may find it hard to hear over the television, radio or any other kind of background noise. • Barriers-these can be small things such as tables that can block the view of each others body language, this could lead to either of you feeling uneasy.
1.4Some people that may require your help may not communicate in a
• Learning disabilities-
• Physical disabilities
• Mental health conditions
• Sensory disabilities-hearing and sight
• Social development
1.5No matter what a persons disability is they have the same right to communicate, there are aids for every situation these aid can consist of:
• Augmentative mad alternative communication(AAC)-this is when standard communication is supported or replaced by: o objects-to be used to help the person see what you are talking about and can be used as a point of reference o Photographs-these can be used the same as objects but are more portable. o Symbols-these benefit all with or with out disabilities. they are used around us all the time from road signage to instructions
• British sign language (BSL) – this uses both the hands and body to make signs ands expressions to create words and phrases. • Makaton-this is sign language to support speech not replace it. Makaton is available in many languages. • Deaf blind manual alphabet-this is a modified version of the finger alphabet, it is where they person signs the letters on the palm of the hand of the person they are communicating with. • Braille-this is the method of communication is used by the blind; Braille is a set of patterns made of dots that represents different letters of the alphabet. • Human aids-there are 3 main types:
o Interpreter-acts as a link between two people who didn’t speak the same language. o A translator changes written word in to an easier to understand format. o An advocate-this is a person who speaks on behalf of the person who can not communicate
1.6Not being able to communicate or express yourself can cause problems, for those who gradually lose the ability to communicate they may become more withdrawn, depressed or isolated, this could lead to a change in their behaviour, they may become frustrated and lash out. People who have been born with a disability may have the same problems; they may have not learnt an easier way to communicate. People who do not get the right help with learning to communicate in a different way may feel that there is not point trying to express them and that they do not matter, not helping the person with their communication needs may result in them being denied their human rights, this is classed as abuse.
5.1technical aids have become a lot more accessible in the last few years for example; a person with sight loss can now have a talking clock or even a magnifying reader for books or televisions. Another common technical aid is the light writer, this is a device that translates that the person using it is typing in to speech and has a large enough screen for the recipient to read if they want a private conversation.
5.2As a carer you have the responsibility to show the person how to use the aid correctly and for its correct purpose. You should inform them on any potential dangers e.g. mixing eletricals and water and try to reduce any risks found.
Every person is different and may require different levels of help from you it is important that support is set in place from the start, in too many cases the aids or technology fail because the person using them has had very little training. In order to get the most out of the aid not only the person using it must be given training, but their family, friends and carers too. This training may be only needed on the initial set up or may be an ongoing course so that they keep up to date with the current soft ware.
5.3When receiving a new aid or technical equipment it is vital that it is set up and used correctly and that it is free from all faults. Most communication devices are made to be portable and to be hardwearing, even so they need to be checked daily before and after uses the person using the aid wouldn’t want it damaged or faulty and have to go with out it .When a person is using a technical aid it is important that you ensure health and safety measures are met e.g. that all wires are connected correctly and mains are intact this prevents the person using the aid from getting electrocuted.