1. Explain how a working relationship is different from a personal relationship. A working relationship is where you are placed with other people and work as part of a team where each individual is working towards the achievement of shared aims and objectives. You will work to a set of rules and procedures for which you will be paid. You will be accountable and responsible for any mistakes or errors. You do not have to like the people you work with and you will need to keep personal opinions and feelings to yourself. Mutual respect and understanding needs to be established and is a key factor in developing a good working relationship. A personal relationship is formed through choice, with someone you share interests and feelings with and who you like. There will be no set of rules or procedures to follow and you won’t get paid. You can voice your personal opinions, thoughts and feelings. A personal relationship is formed because you like a person and you choose to have that relationship with them.
2. Describe different working relationships in health and social care settings. There are many different working relationships in the health and social care setting. These will include, colleagues, manager, other professionals such as Doctors/District nurse, service users and their family and friends. For each you will develop a different type of working relationship. Some will be more formal than others. You would not address a visiting doctor in the same manner as you would a service user. You would not address your manager in the same way you would a colleague although you would maintain a professional manner with them all.
1. Explain why it is important to adhere to the agreed scope of your job role. It is important because you have been employed for the job as set down in your job description. You should only carry out procedures which you are trained and qualified to do. These will be detailed in your job description. You should never be asked or never undertake a job that you are not qualified or trained to do because you could be held accountable if anyone is injured in the process. You could put both yourself and others at risk if you do so. 2. Explain how you access up-to-date details of agreed ways of working. Your organisation should give you clear and precise information about your role and responsibilities. Your agreed ways of working are contained in the policies and procedures for your place of work. These will give you information about how you are to carry out your duties in the correct way. Your job description will dictate what duties you are responsible for.
1. Explain why it is important to work in partnership with others. Working with a service user involves caring for the person as a whole which will involve you coming into contact with various people involved in the person’s life. This could include other carers, doctor, social workers, their friends and family. We all all need to work together, as a team in partnership with each others, to achieve a common goal and provide the best care and the best outcomes which will benefit the service user.
2. Explain ways of working that can improve partnership working. By working in partnership with professional colleagues, it can help to overcome boundaries between services and organisations, developing ways of working that will be of benefit the service user. To work as an effective and productive partnership everyone involved needs to be, feel and work as part of the same team with the same goals and expectations. To improve a partnership it is important that everyone knows those goals, how they will be reached and what is expected of them. 3. Describe skills and approaches needed for resolving conflicts. Stay focused and concentrate on what the conflict is about
Remain impartial and try to see all points of view
Respond to critisism with empathy
Ascertain the desired outcome
Look for compromise
Ask other for help if needed
4. Explain how and when to access support and advice about:
You would want to access support and advice regarding partnership working, If I had a problem regards another member of the care team or agencies dealing with a service user I support. I would try to resolve problem by first speaking to manager who may be able to resolve the issue. Workplace should have policies in place of how to deal with problems as they occur. If I need support and advice resolving a conflict the same course of action should first be followed to try to reach a resolution. Depending on the severity of the conflict and what is actually involved various other courses of action may be taken. If the conflict is related to any type of discrimination or health and safety issue the matter would have to be formally reported and dealt with immediately