1.1 Explain why effective communication is important in developing positive relationships with children and young people. Communication is the most important thing to building a positive relationship. Having good communication and listening skills will help us develop better relationships especially with children and younger people. Some pupils who lack in confidence, may find it hard to communicate at all with us, so if we come across to that student in a positive and gentle manner they are more likely to open up to us and talk. We would not like, to be spoken to in a negative way so therefore we should also be careful of how we speak to others too. Non-verbal communication can also develop positive relationships. For example if a feel that a pupil is coping in lesson without me being next to them at all the time and a simple smile to them across the classroom will show them that I am there should they need my help, but also shows that I’m not pressurising them by being at their side constantly. This would help the student’s confidence in working alone.
Another reason for effective communication is that if a pupil has had a problem in a previous lesson with another student you may not be aware of this. It could then possibly continue and escalate into something more at a later time. By talking to teachers or support staff of the previous lesson, they can tell you of the situation. This therefore would mean that you can keep a closer eye on that particular pupil, and should anything occur later in the day you could intervene. Talking to the pupil and letting them know you are aware of the situation will also make them feel more at ease in the classroom and putting their mind at rest with the children and young people. Listening is one of the most important aspects of effective communication. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they are communicating.
Effective listening can make the speaker feel heard and understood, which can help build a stronger, deeper connection between you. Create an environment where everyone feels safe to express ideas, opinions, and feelings, or plan and problem solve in creative ways, save time by helping clarify information, avoid conflicts and misunderstandings, and relieve negative emotions. When emotions are running high, if the speaker feels that he or she has been truly heard, it can help to calm them down, relieve negative feelings, and allow for real understanding or problem solving to begin.
Focus fully on the speaker, his or her body language, and other nonverbal cues. If you are daydreaming, checking text messages, or doodling, you are almost certain to miss nonverbal cues in the conversation. If you find it hard to concentrate on some speakers, try repeating their words over in your head—it will reinforce their message and help you stay focused, avoid interrupting or trying to redirect the conversation to your concerns, by saying something like, “If you think that’s bad, let me tell you what happened to me.” Listening is not the same as waiting for your turn to talk. You cannot concentrate on what someone is saying if you are forming what you are going to say next. Often, the speaker can read your facial expressions and know that your mind’s elsewhere show your interest in what is said, nod occasionally, smile at the person, and make sure your posture is open and inviting.