We use cookies to give you the best experience possible. By continuing we’ll assume you’re on board with our cookie policy

Enterprise It at Cisco Essay Sample

essay
  • Pages: 4
  • Word count: 1,082
  • Rewriting Possibility: 99% (excellent)
  • Category: management

Get Full Essay

Get access to this section to get all help you need with your essay and educational issues.

Get Access

Introduction of TOPIC

1.Executive Summary of the Case

This case study goes through the evolution of IT governance at Cisco and the related project management. This case is a classic example of the result of a decentralized governance of business units. What happened to CISCO due to the decentralized governance, how the business processes were modified to overcome the chaos created by the decentralized governance and how the employees and management reacted to this change in CISCO’s business governance?

This case clearly illustrates the effect of a totally decentralized governance and how changing to a centralized governance leads to unrest and resistance. It also illustrates how the cultural/managerial change effects the business decisions needed to be made by a company to achieve success. Essentially, the case shows that IT governance must be aligned with business activities and tie all functions together to support the company’s strategy. 2.Problem Statement

Will BPOC give a go-ahead for the proposal that the customer advocacy group was proposing? The proposal was to build a state-of-the-art customer interaction network that would centralize all incoming calls into a globally managed set of contact centers. Though this is a potentially valuable project, CISCO’s new centralized governance means that the customer advocacy group needs to get an approval from the BPOC. Will the BPOC realize the potential? Will it support the project and commit to a full cross-border and cross-functional implementation? If I was in Boston’s shoes, do I think he should approve the proposal? 3.Proposed Solution

First, we need to understand the new strategies put in place by the CIO Brad Boston in late 2001 and why the new strategy faces resistance. This directly has an effect on the result of the BPOC’s decision on whether to go ahead with the central call center or not and how it might affect the stakeholders. i.IT Strategy before Boston became CIO

-Peter Slovik was the CIO until 2001 before Boston took over. Before Slovik, IT was not viewed as a strategic business partner that would help scale efficiency. To change this perspective, Slovik decentralized governance by:

oDetaching the IT budget from G&A and allocating it to the functional entities such as manufacturing, sales and HR. These functional entities had ownership of their own IT projects oThe functional entities had no central steering committee which would make decisions f

or them. They were responsible for making their own decisions as to which project needs to be funded

Sorry, but full essay samples are available only for registered users

Choose a Membership Plan
from their group -This resulted in multiple systems which performed the same functions. Each of these redundant systems interpreted data in its own way and hence resulted in conflicting reports. -Even though CISCO had single ERP system, this ERP system had so many redundant applications, interfaces and extensions to it that the same data was interpreted differently, thus creating inconsistency and basically making the ERP system practically useless. ii.Boston’s IT Transformation

-After Slovik left, Boston joined CISCO as its CIO in 2001. Boston took the following actions after analyzing the IT situation oFocused on centralization which he believed would create more opportunities for innovation by reducing the amount of redundancy. It would also ensure better auditory compliance and change management, allowing other business units to focus on using IT investment to drive business value and collectively own the priorities of the company oBoston put a hold on creation of any new tools/applications/customized projects because these just ate up IT budget but would not be of any use in the long run. In addition to this, any new oHe implemented an amnesty program to uncover all the “shadow IT” projects.

“Shadow IT” refers to the implementation of IT oriented resources for use in business processes without being officially approved by the management. Boston realized that these projects had to be minimized else it can threaten the existence of the organization due to its lack of security controls and audit governance. Since, it is illegally done to get the required functioning up and running, it is difficult to locate the existences of such projects and uproot them. oHis second area of focus was deciding which IT platform projects were of highest importance to the company. This he selected based on the reviews he got from the business functions. He picked three projects: Oracle ERP system upgrade, Enterprise Reporting and Business Intelligence Application and developing an e-customer customer database. These projects were believed to be the highest importance to contributing to the company’s growth. o Boston’s third area of focus was coming up with a new process for funding IT projects at the company. iii.BPOC at CISCO

BPOC was set up in the late 2002. BPOC was a cross-functional decision-making group created to set and drive corporate priorities for the company. The role of the BPOC was like the COO. BPOC had full formal authority to approve any IT initiatives. Though it did not fund the IT projects, it approved them. BPOC was created to set and drive the corporate priorities for the company. iv.Call Center Project – Approve or not

True. The call center project is important but so are the others which were being under taken at that point of time. BPOC can approve the call center project if it feels that the benefits are high (like value of this initiative, ROI of the project, how will it help retain customers) and the risks of undertaking this project are low. Also, since there are some multi-million dollar projects underway, specifically the ramp up of the ERP system, BPOC should consider how feasible is it on the budget of IT spending to undertake such a high value project.

It should also consider if CISCO has the resources to support such projects simultaneously. How will the stakeholders react if this project is given a go-ahead? And if it does not approve the project, Boston should know how to handle it since employees are already irritated with the new transition into centralized governance. Apart from this factor, I think BPOC should not approve it right now. It can be undertaken as a follow up project once the IT of CISCO is stable.

We can write a custom essay on

Enterprise It at Cisco Essay Sample ...
According to Your Specific Requirements.

Order an essay

You May Also Find These Documents Helpful

Business organization - Management and control

Distribution is the movement of a good or service from the source to the final customer, consumer, or user. This process is made through a distribution channel for example wholesalers and retailers. The purpose of a distribution channel is to supply a link between production and consumption. There are 2 types of distribution channels these are indirect and direct. An indirect distribution channel relies on middle men to perform most if not all of its product handling functions. This is known as wholesale distribution. Businesses that have indirect distribution channels have to set up relationships with third-party selling systems. An indirect distribution channel would look a little something like is: Producer-Wholesaler-Retailer-Consumer. An example of a business that does this would be Pretty Little Thing. A direct distribution channel is both organized and managed by the business. These businesses will have their own logistics teams transport vehicles warehouses and driving staff. A...

Principles total quality management

Many organizations are seeking to gain competitive advantage by focusing on managing costs, times and quality of services or products. The purpose of the study is to examine the attitude toward implementation of total quality management principles and how the effects of the intention to implement TQM in an organization. The study reviews past research to examine the perception of implementing TQM principles. Result find that many researchers show the positive relationship between attitude toward TQM principle implementation (customer focus, leadership, employee engagement, process approach, improvement, evidence based decision making and relationship management) Key words: total quality management principle (TQMP), competitive advantage, costs, time, quality, perception. Introduction Total quality management (TQM) becomes one of the main sources of competitive advantage among different sectors of the business from the last two decade. Edwards Deming initiate the total quality management (TQM) approach that he focus on improving the efficiency of the industry in...

Taylor’s theory of scientific management

Throughout this essay I will discuss the importance of understanding organisational behaviour and the different factors of success it effects. Organisational behaviour is the study of the structure and management of organisations, their environments, and the actions and interactions of their individual members and groups. (TEXT BOOK) I plan to look at Taylor’s theory of scientific management, Ford’s theory of the assembly line and contrast these with theories such as Maslow and his methods of motivation and the impact these have on Human Resources. Taylor’s theory of scientific management states that man is an economic animal who\'s is motivated by money and will do the bare minimum if possible- systematic soldiering This therefore lead him to pay workers on a peice-rate system. Through the use of Taylor’s theory, organisations were able to increase efficiency and minimise waste while increasing output. A prime example of the use of scientific management is,Toyota....

Popular Essays

logo

Emma Taylor

online

Hi there!
Would you like to get such a paper?
How about getting a customized one?