We use cookies to give you the best experience possible. By continuing we’ll assume you’re on board with our cookie policy

The Book ”Fish” Essay Sample

essay
The whole doc is available only for registered users OPEN DOC
  • Pages:
  • Word count: 689
  • Category: book

A limited time offer!

Get a custom sample essay written according to your requirements urgent 3h delivery guaranteed

Order Now

The Book ”Fish” Essay Sample

The book series titled  ‘Fish!’ were written and complied by three outstanding experts in managerial science: Stephen Lundin, Henry Paul and John Christensen. Frankly speaking, the study seems simple at first sight, because of available allegorical form and the combination of fiction and managerial approach to fish market. Briefly, the workers of the widely known Pike Place Fish have really unpleasant job, connected with handling freshly-caught fish; moreover, they are supposed to be polite with distrustful customers, so the book offers an integrative perspective of work motivation and the improvement of market conditions.

The views, presented in the book, are particularly suitable for the managers, committed to large team or staff, in which workers or employees regularly need to cooperate. The main principle, a redline of the book is the following statement employees are likely to improve their performance when they are get satisfied with their job, moreover- when they begin to enjoy it. The ‘Fish! Philosophy’ allows employees having fun at workplace and manager, in turn, get a chance to eliminate mechanistic approach to employee performance and get much more considerable incentive when they see happiness in their subordinate’s eyes.

The book offers less formal attitude towards dress code, so that employees feel more relaxed and the work tension naturally disappears once they just put headphones into their ears and turn on their favorite music. The authors convey another important message: employee conformity and complete compliance are not necessary in terms of organizational environment, since the diversity of outlooks and views is likely to bring new ideas concerning the enhancement of organizational dynamics. In addition, conformity inhibits enthusiasm and breeds additional tension, regardless of type of work (either manual or mental).

Furthermore, as I understood from the book, human life is a game, and even adult individuals wouldn’t mind playing at workplace. Fish market in the book by Lundin et al is turned into really fun place, where each customer feels this energy fountaineering from the staff. For instance, when the customer places their order, a cashier yells it out, then the entire team yells it out. The market assistant throws products over the store – and the cashier catches them, surprising the customer and making them smile.

Another principle, which can be drawn from the study is the fact that emotional and cognitive engagement produce additional enthusiasm and energy rather than drains them. Managerial staff, actively engaged into service production process, are more likely to receive positive response from employees. Furthermore, managers should stimulate their work force to appreciate each moment of work and live ‘here and now’, i.e. get emotionally involved into organizational dynamics rather than distracting from work.  The employees therefore should be attentive and concentrate on each customer , because the customer/employee relationships point to peculiar entity and completeness, speaking philosophically – uniting and cooperating, the client and the worker produce a universe.

Furthermore, the manager should consider turning the work into a game, and the workplace into a playground: individuals are not interested in monotonous process, so the vital aspect of any managerial performance is taking into account the degree of  diversity in terms of activity forms – for instance, it is useful to alternate active and passive types of work and naturally to give employees short breaks. In addition, in order to ensure successful newcomer’s integration into the environment, each executive should organize their employees’ leisure activities.

It needs to be mentioned that managers are supposed to focus of interpersonal relationships and pay attention to creating conductive working atmosphere. Understanding each customer’s or consumer’s real needs is also an important aspect of successful managerial performance, since everyone expects to receive individualized service.

In fact, ‘Fish!’ introduces understandable and simple psychological concepts, but the authors skillfully extrapolate them onto human resource management and customer service issues, producing an illustrative excurse into successful organizational functioning, primarily showing that any company consists of individuals, who have certain needs, aspirations and ambitions.

Reference list

Lundin, C., Paul, H. and Christensen, J. (2000). Fish! A remarkable Way to Boost Morale and Improve Results. Hyperion.

We can write a custom essay

According to Your Specific Requirements

Order an essay
Get Access To The Full Essay
icon
300+
Materials Daily
icon
100,000+ Subjects
2000+ Topics
icon
Free Plagiarism
Checker
icon
All Materials
are Cataloged Well

Sorry, but copying text is forbidden on this website. If you need this or any other sample, we can send it to you via email.

By clicking "SEND", you agree to our terms of service and privacy policy. We'll occasionally send you account related and promo emails.
Sorry, but only registered users have full access

How about getting this access
immediately?

Become a member

Your Answer Is Very Helpful For Us
Thank You A Lot!

logo

Emma Taylor

online

Hi there!
Would you like to get such a paper?
How about getting a customized one?

Can't find What you were Looking for?

Get access to our huge, continuously updated knowledge base

The next update will be in:
14 : 59 : 59
Become a Member